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| Author | Topic: TGF |
warmncool        POA Site Supporter Prowler Junkie From:Hot Springs, Ar. |
posted 07-01-2004 12:04 PM
    
Does anyone have Norb at Metalcrafters phone number?..I can't get the web site to open...thanks |
Bob Goetz   POA Site Supporter Mr. Real Rod From:Belle Plaine MN USA |
posted 07-01-2004 12:06 PM
714-444-2000 ext 505 |
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warmncool POA Site Supporter Prowler Junkie From:Hot Springs, Ar. |
posted 07-01-2004 12:07 PM
thanks Bob |
RADCAT RICH  POA Site Supporter Prowler Junkie From:SUGAR LAND, TX. USA |
posted 07-01-2004 12:07 PM
quote: !!!!!!!!!! |
Norb Schroll Prowler Junkie From:Garden Grove, CA USA |
posted 07-02-2004 10:43 AM
I spoke with Larry yesterday afternoon after he had just received his replacement hardtop. Everything is just fine and the color matches perfectly. The first hardtop we sent him with the mis-match color will be returned to me within a few days so we can review why the color is incorrect. I'm glad we could make things right for Larry. It's all about taking care of the customer! Have a great July 4th weekend everyone. ------------------
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warmncool POA Site Supporter Prowler Junkie From:Hot Springs, Ar. |
posted 07-06-2004 07:33 AM
Sorry for the delay in posting, went to Fl for the 4th......The color matches perfectly, thanks Norb for the great service..The hard-top is all I thought it would be....Larry |
David Veu Casovic         POA Site Supporter Prowler Junkie From:PIQUA, Ohio |
posted 07-06-2004 07:33 PM
I put my order in today for a hardtop. |
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warmncool POA Site Supporter Prowler Junkie From:Hot Springs, Ar. |
posted 07-07-2004 07:14 AM
David, You will really like the Top, I am sure you have read all the benefits but one thing I learned that I didn't read about is the stereo sound is much better...Larry |
CJ  POA Lifetime Site Supporter Prowler Junkie Personal ScrapBook From:Rochester Hills, MI USA |
posted 07-07-2004 08:08 AM
I like mine a whole lot better than I thought I would!!!  |
GenoTex POA Site Supporter Prowler Junkie Personal ScrapBook From:Oakfield, WI, USA |
posted 07-07-2004 08:57 AM
CJ... black or red? |
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DUSTI unregistered Personal ScrapBook Admin Use |
posted 07-07-2004 02:29 PM
It's really great that most of y'all have/had a pleasant experience with purchases from TGF. Mine, however is rather disappointing so far - after placing an order for engine side panels back in April I STILL did not get them. I even anticipated on having them for the 'Nashville event' ! (which was 2 weeks ago) Being in manufacturing myself I understand the difficulties and challenges, however MY customers would kick my $%#@.....with an order dragging for months ! ------------------ This message has been edited by Dustis on 07-07-2004 at 09:24 PM |
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Bob Goetz POA Site Supporter Mr. Real Rod From:Belle Plaine MN USA |
posted 07-07-2004 02:51 PM
Dustis, as hard as the vendors here try to provide product on a timely basis it does not always work out, since the cars along with the aftermarket parts we provide are not high volume even our vendors put us on the back burner, yes these parts cost more than something for a Camaro or a Honda Civic but R&D, Molds and Tooling cost the same. Case in point for me I went to the Texas Event for a week and expected when I returned to have parts ready to ship, my fiberglass supplier had a new guy making my parts, they were delivered to the painters and the painters painted and had them ready for me, when I went to put weekenders together the fiberglass was to thin and was cracking. Well I now have 7 weekenders that are no good and had to be redone, so I had to have new parts made, let them sit a week to gas out, 1 week to paint and then a few days for me to put together. The people expecting them 2 weeks ago have been very patient and I appreciate that and I hope to have them all out by the end of next week. So I guess what I am trying to say is be patient and the parts you receive should be right. Remember this thread start as Warmcool had a problem and it is now correct and was very painless. ------------------ |
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DUSTI unregistered Admin Use |
posted 07-07-2004 03:28 PM
Thanks Bob, (by the way, hope you're 'ribs' are gettin' better !) ....as I said, I definitively understand the manufacturing aspect and all that goes with it (been there many times before as well) and I truly appreciate every vendor on the POA that provides us with such great products, because it's not a 'high volume' business !!! |
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DUSTI unregistered Admin Use |
posted 07-07-2004 03:29 PM
This message has been edited by Dustis on 07-07-2004 at 03:30 PM |
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Norb Schroll Prowler Junkie From:Garden Grove, CA USA |
posted 07-08-2004 10:01 AM
Dustis, I really appreciate you ordering your engine panels from me and I have been very honest with the delays in your order to you. The latest delay as I mentioned to you was due to us deciding to chrome the screens on the engine side panels and our front grills instead of the powder coating that we have been doing for so long. My powder coating vendor can turn-around these parts in 24 hours, but since we decided to chrome them, my chrome vendor has told me 2 weeks for turn-around and so far it is going on 4 weeks. As you understand the manufacturing processes, I have only sent 20 sets of screens and if this turns out to be a problem of getting my chrome pieces on time, then I will consider changing back to my powder coating vendor who I can rely on a 24 hour turn-around. As I have also mentioned in the emails we send to each other almost on a weekly basis is how much I appreciate you patience and any other customer that is asked to wait beyond there delivery date. I know it is not good business to keep customers waiting for there parts, but sometimes things happen that I cannot control 100%. I don't want to delay your order any longer than necessary because that means I don't get paid for your order. As my standard policy, I do not expect payment for any parts until the day they are to be shipped to my customers. Again, I am truly sorry that you have to wait a little longer for your order. I'm sure you will be very pleased with the quality of our product when you receive it. I really strive for taking care of my customers, because without happy customers.....I would not be in business. This message has been edited by Norb @ TGF on 07-08-2004 at 11:29 AM |
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DUSTI unregistered Admin Use |
posted 07-18-2004 09:19 PM
Well, it's July 18th and still no panels - W O W !! What can I say ------------------ This message has been edited by Dustis on 07-19-2004 at 12:17 PM |
CTProwler POA Site Supporter Prowler Junkie From:Sherman CT USA |
posted 07-19-2004 04:17 AM
Dustis---Don't feel bad. Bought the panels from northern kat in the fall and i just got them a few weeks ago, 1 week at body shop and now installed. Its july. About 8 months. when you buy a prowler and want special things its a long process. I'm impatient also but understand the problems. Hang in there you'll get them! I appreciate anyone who takes the time and effort to make prowler after market parts. There are only 11000 around and some have been wrecked, some are always going to remain stock! JMO ------------------ |
Richard Jackson POA Site Supporter Prowler Junkie From:Fairfield, Ohio |
posted 07-19-2004 08:34 AM
With any other car, patience is a virtue, with a Prowler it is a must, but worth it. Richard |
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CJ POA Lifetime Site Supporter Prowler Junkie Personal ScrapBook From:Rochester Hills, MI USA |
posted 07-19-2004 10:35 AM
Sorry, Gene.........I didn't see your question...... It's Candy Red |
Northern Cat POA Site Supporter Prowler Junkie From:Stoney Creek, Ontario, Canada |
posted 07-19-2004 10:56 AM
Thanks Richard and Chuck...People have no idea the work and patients its takes to do an after market part.. I was promised the panels would be done in 3 months and they were...but the Darts took another 4 months Who knew..for me it was all part of "Fighting the Dragon" So if anyone has lots of time, a big bank account For me...the NEXT piece I will do is just for me.. I think everyone should try doing a AM piece..NOT
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Norb Schroll Prowler Junkie From:Garden Grove, CA USA |
posted 07-20-2004 01:53 PM
Just got the call and the new chrome screens for our engine side panels will be here around 1:00pm this afternoon. I will have Oliver's parts packaged and sent out by 4:00pm today. I have already called Oliver to give him the good news. I also have 2 other sets of engine side panels that have been waiting for these chrome screens as well that will be sent out tomorrow, 7/21. Thank you everyone for your support and patience. ------------------
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DUSTI unregistered Admin Use |
posted 07-20-2004 02:03 PM
Thank you Norb Once again, I appreciate you and all the other vendors here on the POA for offering these excellent products to us Prowler owners. If my comments sounded as 'complaining' that was not my intention - from the beginning of this post I expressed my gratitude to YOU vendors to make it possible for us 'Prowlers' to personalize and enhance our vehicles ! |
larrypen POA Site Supporter Prowler Junkie From:Suffolk Va. USA |
posted 07-20-2004 02:12 PM
Look at like Christmas.. Everybody wants it now.. But when it arrives.. Everyone's happy. I have dealt with TGF and I can tell you the last thing Norb wants is to hold up a customer.. Whoever is holding him up is probably having a hard time sitting down. Friends help you move...Real friends help you move Bodies Larry |
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DUSTI unregistered Admin Use |
posted 07-20-2004 07:25 PM
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