| T O P I C R E V I E W |
| warmncool | Does anyone have Norb at Metalcrafters phone number?..I can't get the web site to open...thanks |
| Bob Goetz | 714-444-2000 ext 505 |
| warmncool | thanks Bob |
| RADCAT RICH | quote:
Originally posted by Bob Goetz:
714-444-2000 ext 505
!!!!!!!!!! |
| Norb Schroll | I spoke with Larry yesterday afternoon after he had just received his replacement hardtop. Everything is just fine and the color matches perfectly. The first hardtop we sent him with the mis-match color will be returned to me within a few days so we can review why the color is incorrect. I'm glad we could make things right for Larry. It's all about taking care of the customer! Have a great July 4th weekend everyone. ------------------
Metalcrafters Automotive Enhancements
"Formerly TGF Automotive Enhancements"
11161 Slater Ave.
Fountain Valley, CA 92708
Ph: (714) 444-2000 ext. 505 (7:00am - 4:00pm PST)
Fax: (714 435-1003 Business Cell: (714) 231-1223
www.metalcrafters.com / nschroll@metalcrafters.com
|
| warmncool | Sorry for the delay in posting, went to Fl for the 4th......The color matches perfectly, thanks Norb for the great service..The hard-top is all I thought it would be....Larry |
| David Veu Casovic | I put my order in today for a hardtop. |
| warmncool | David, You will really like the Top, I am sure you have read all the benefits but one thing I learned that I didn't read about is the stereo sound is much better...Larry |
| CJ | I like mine a whole lot better than I thought I would!!!  |
| GenoTex | CJ... black or red?
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| DUSTI | It's really great that most of y'all have/had a pleasant experience with purchases from TGF. Mine, however is rather disappointing so far - after placing an order for engine side panels back in April I STILL did not get them. I even anticipated on having them for the 'Nashville event' ! (which was 2 weeks ago)
The "estimated delivery date" just being pushed back again (and again)...........don't get me wrong, I read a lot of nice comments about TGF and certainly I'm grateful to every vendor that serves us Prowler owners with innovative and beautiful after market products, and speaking solely from MY personal experience here but so far it's not been a very satisfying one ! Being in manufacturing myself I understand the difficulties and challenges, however MY customers would kick my $%#@.....with an order dragging for months ! ------------------
Dusti says........Relax ! This message has been edited by Dustis on 07-07-2004 at 09:24 PM |
| Bob Goetz | Dustis, as hard as the vendors here try to provide product on a timely basis it does not always work out, since the cars along with the aftermarket parts we provide are not high volume even our vendors put us on the back burner, yes these parts cost more than something for a Camaro or a Honda Civic but R&D, Molds and Tooling cost the same. Case in point for me I went to the Texas Event for a week and expected when I returned to have parts ready to ship, my fiberglass supplier had a new guy making my parts, they were delivered to the painters and the painters painted and had them ready for me, when I went to put weekenders together the fiberglass was to thin and was cracking. Well I now have 7 weekenders that are no good and had to be redone, so I had to have new parts made, let them sit a week to gas out, 1 week to paint and then a few days for me to put together. The people expecting them 2 weeks ago have been very patient and I appreciate that and I hope to have them all out by the end of next week. So I guess what I am trying to say is be patient and the parts you receive should be right. Remember this thread start as Warmcool had a problem and it is now correct and was very painless. ------------------
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| DUSTI | Thanks Bob,
(by the way, hope you're 'ribs' are gettin' better !)....as I said, I definitively understand the manufacturing aspect and all that goes with it (been there many times before as well) and I truly appreciate every vendor on the POA that provides us with such great products, because it's not a 'high volume' business !!! |
| DUSTI |
This message has been edited by Dustis on 07-07-2004 at 03:30 PM |
| Norb Schroll | Dustis, I really appreciate you ordering your engine panels from me and I have been very honest with the delays in your order to you. The latest delay as I mentioned to you was due to us deciding to chrome the screens on the engine side panels and our front grills instead of the powder coating that we have been doing for so long. My powder coating vendor can turn-around these parts in 24 hours, but since we decided to chrome them, my chrome vendor has told me 2 weeks for turn-around and so far it is going on 4 weeks. As you understand the manufacturing processes, I have only sent 20 sets of screens and if this turns out to be a problem of getting my chrome pieces on time, then I will consider changing back to my powder coating vendor who I can rely on a 24 hour turn-around. As I have also mentioned in the emails we send to each other almost on a weekly basis is how much I appreciate you patience and any other customer that is asked to wait beyond there delivery date. I know it is not good business to keep customers waiting for there parts, but sometimes things happen that I cannot control 100%. I don't want to delay your order any longer than necessary because that means I don't get paid for your order. As my standard policy, I do not expect payment for any parts until the day they are to be shipped to my customers. Again, I am truly sorry that you have to wait a little longer for your order. I'm sure you will be very pleased with the quality of our product when you receive it. I really strive for taking care of my customers, because without happy customers.....I would not be in business. This message has been edited by Norb @ TGF on 07-08-2004 at 11:29 AM |
| DUSTI | Well, it's July 18th and still no panels - W O W !! What can I say  ------------------
Dusti says........Relax ! This message has been edited by Dustis on 07-19-2004 at 12:17 PM |
| CTProwler | Dustis---Don't feel bad. Bought the panels from northern kat in the fall and i just got them a few weeks ago, 1 week at body shop and now installed. Its july. About 8 months. when you buy a prowler and want special things its a long process. I'm impatient also but understand the problems. Hang in there you'll get them! I appreciate anyone who takes the time and effort to make prowler after market parts. There are only 11000 around and some have been wrecked, some are always going to remain stock! JMO ------------------
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| Richard Jackson | With any other car, patience is a virtue, with a Prowler it is a must, but worth it. Richard |
| CJ | Sorry, Gene.........I didn't see your question...... It's Candy Red |
| Northern Cat | Thanks Richard and Chuck...People have no idea the work
and patients its takes to do an after market part..
I was promised the panels would be done in 3 months
and they were...but the Darts took another 4 months
Who knew..for me it was all part of "Fighting the Dragon"So if anyone has lots of time, a big bank account
and really get off on having people pi@#$# off at you
aftermarket parts is looking for you.. For me...the NEXT piece I will do is just for me..
I will have the "ONLY ONE", because no one else
will go through the Sh#*# to get it done I think everyone should try doing a AM piece..NOT
Don..
------------------
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| Norb Schroll | Just got the call and the new chrome screens for our engine side panels will be here around 1:00pm this afternoon. I will have Oliver's parts packaged and sent out by 4:00pm today. I have already called Oliver to give him the good news. I also have 2 other sets of engine side panels that have been waiting for these chrome screens as well that will be sent out tomorrow, 7/21. Thank you everyone for your support and patience. ------------------
Metalcrafters Automotive Enhancements
"Formerly TGF Automotive Enhancements"
11161 Slater Ave.
Fountain Valley, CA 92708
Ph: (714) 444-2000 ext. 505 (7:00am - 4:00pm PST)
Fax: (714 435-1003 Business Cell: (714) 231-1223
www.metalcrafters.com / nschroll@metalcrafters.com
|
| DUSTI | Thank you Norb Once again, I appreciate you and all the other vendors here on the POA for offering these excellent products to us Prowler owners. If my comments sounded as 'complaining' that was not my intention - from the beginning of this post I expressed my gratitude to YOU vendors to make it possible for us 'Prowlers' to personalize and enhance our vehicles !
|
| larrypen | Look at like Christmas.. Everybody wants it now.. But when it arrives.. Everyone's happy. I have dealt with TGF and I can tell you the last thing Norb wants is to hold up a customer.. Whoever is holding him up is probably having a hard time sitting down. Friends help you move...Real friends help you move Bodies Larry |
| DUSTI |  |
