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Author Topic:   I'm P.O ed....
ETMIDZT


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From:Spring Lake, Mi. USA
Registered: Jul 2000
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posted 09-15-2003 11:43 AM     Click Here to See the Profile for ETMIDZT     send a private message to ETMIDZT   Edit/Delete Message   Reply w/Quote   Search for more posts by ETMIDZT
Ilost my R. side mudflap & bracket at 2001 Woodward Cruise. I went to my dealer to buy a new bracket & have it installed. They told me the bracket was not available & I'd have to buy the entire fender....$700.00!!!!!
So I bought a wreaked fender...Pryed the mudflap bracket off & had the dealer reinstall.(Glue)(all at my expense) Well ....the bracket & flap fell off somewhere again. The side of my Kat is getting chips....Anyone else have this problem? Seems I read that some of you had it replaced under warranty?! I have a "99". Is their a phone # at DC I can call?
Hell...I have a buddy who ran over a chunk of steel....Blew out his tire....Had his Kat towed....bought a New tire & DC is paying for all expenses! He has a "99" also.....Just a different dealership in another town!(This happened to him last week)
Can anybody help me out here? Thanks in advance!
PROWLER-KEITH

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From:British Columbia\ Canada
Registered: Jun 2001
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posted 09-15-2003 12:35 PM     Click Here to See the Profile for PROWLER-KEITH     send a private message to PROWLER-KEITH   Edit/Delete Message   Reply w/Quote   Search for more posts by PROWLER-KEITH
won't the dealership that put it on warranty their work??
They should

PK

alee

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From:Fremont, Ca
Registered: Aug 2002
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posted 09-15-2003 12:42 PM     Click Here to See the Profile for alee     send a private message to alee   Edit/Delete Message   Reply w/Quote   Search for more posts by alee
Never had any issue's with my bracket... got the front mud flaps and they help, but yes i do notice chips in my paint... From what i've read I though it was normal... to get some chips and that the flaps help but dont 100% stop chips..
ETMIDZT


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From:Spring Lake, Mi. USA
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posted 09-15-2003 01:05 PM     Click Here to See the Profile for ETMIDZT     send a private message to ETMIDZT   Edit/Delete Message   Reply w/Quote   Search for more posts by ETMIDZT
Pk..I doupt it....That's why I'd like to find out if others had theirs taken care of by DC....I can't be the only one who's lost the bracket...Can I???
allee....I never drive on gravel...stones...dirt roads...The entire car is pristeen except for the passenger side...I even have a Bra to protect the car from stones from cars in front of me..
ed monahan





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From:Cincinnati, Oh, USA
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posted 09-15-2003 01:06 PM     Click Here to See the Profile for ed monahan     send a private message to ed monahan   Edit/Delete Message   Reply w/Quote   Search for more posts by ed monahan
You can glue a mudflap directly to the fender.
tangled up in BLUE


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From:New Castle, Ind
Registered: Dec 2000
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posted 09-15-2003 01:33 PM     Click Here to See the Profile for tangled up in BLUE     send a private message to tangled up in BLUE   Edit/Delete Message   Reply w/Quote   Search for more posts by tangled up in BLUE
...I had a '99 that the bracket and flap fell off of, luckily I found it and the DC body shop put it back on with some sort of resin that they said was stronger than the fender itself......last year I had a 2001 that I had a flap and bracket fall off of it, my local dealer ordered me in a new fender to take care of the problem....WARRANTY Still stuns me that DC never decided to stock the $2. bracket instead of replacing the entire fenders under warranty.....
tangled up in BLUE


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From:New Castle, Ind
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posted 09-15-2003 01:33 PM     Click Here to See the Profile for tangled up in BLUE     send a private message to tangled up in BLUE   Edit/Delete Message   Reply w/Quote   Search for more posts by tangled up in BLUE
ps....they even got me a new set of flaps....
ETMIDZT


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From:Spring Lake, Mi. USA
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posted 09-15-2003 01:38 PM     Click Here to See the Profile for ETMIDZT     send a private message to ETMIDZT   Edit/Delete Message   Reply w/Quote   Search for more posts by ETMIDZT
Not a bad idea Ed! Have you done it B-4?
Thanks Tangled up in Blue....I figured there are others...Wonder why the Dealership/ DC wouldn't honor my "99" in 2001? Seems a bit unfair!!
CJ





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From:Rochester Hills, MI USA
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posted 09-15-2003 02:12 PM     Click Here to See the Profile for CJ     send a private message to CJ   Edit/Delete Message   Reply w/Quote   Search for more posts by CJ
You can call the DC Customer Center at 800.992.1997.

This message has been edited by CJ on 09-15-2003 at 02:12 PM

Northern Cat


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From:Stoney Creek, Ontario, Canada
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posted 09-15-2003 02:25 PM     Click Here to See the Profile for Northern Cat     send a private message to Northern Cat   Edit/Delete Message   Reply w/Quote   Search for more posts by Northern Cat
.....

This message has been edited by Northern Cat on 08-24-2004 at 01:50 AM

JRL

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From:Devon, Pa. USA
Registered: Sep 2001
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posted 09-15-2003 03:31 PM     Click Here to See the Profile for JRL     send a private message to JRL   Edit/Delete Message   Reply w/Quote   Search for more posts by JRL
You guys realize that it would be cheaper just to make up a bracket?
Bob Goetz, Are you listening?
You should make some up and offer as a replacement as I'm sure that some more are going to fall off.
JRL
Bob Goetz


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Mr. Real Rod

From:Belle Plaine MN USA
Registered: May 2001
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posted 09-15-2003 04:16 PM     Click Here to See the Profile for Bob Goetz     send a private message to Bob Goetz   Edit/Delete Message   Reply w/Quote   Search for more posts by Bob Goetz
I guess I could make a bracket but I have fixed 2 fenders doing the following and to the best of my knowledge they are still on.
1 Take front tire off
2 Scuff and clean inside of fender where mud flap comes in contact
3 Use 3M 2 face redline automotive tape, apply 3 strips horizontal.
4 Stick to fender.
5 Put wheel back on.
The whole thing should take 20 minutes and cost you $10. And AC you cannot patent this and charge a user fee.

------------------
< CLICK HERE FOR NEW REALROD.COM PARTS >
< Click on my banner to go to realrod.com >

ALLEY CAT





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From:mesa, az, USA
Registered: Jul 2000
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posted 09-15-2003 08:47 PM     Click Here to See the Profile for ALLEY CAT     send a private message to ALLEY CAT   Edit/Delete Message   Reply w/Quote   Search for more posts by ALLEY CAT
Bob - I was just ready to post those instructions for my Alley Cat Mud Flap/Bracket Protector at 4:18pm CDST,,,,then seen your post Oh well, I snooze, I loose
ETMIDZT


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From:Spring Lake, Mi. USA
Registered: Jul 2000
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posted 09-16-2003 08:34 AM     Click Here to See the Profile for ETMIDZT     send a private message to ETMIDZT   Edit/Delete Message   Reply w/Quote   Search for more posts by ETMIDZT
Thanks for the imput everyone!
I called DC at the number this morning that CJ posted. Thanks!
Well it didn't do me any good! I talked with them for 20 min. explaining the problem..What I did to try & fix it...& why would other folks who are having the same problem have a fender replace for Free & not me? She said there are NO reports of problems with Mud flap brackets falling off & No fender could be replaced under warranty!! I asked her if she was familar with the POA on the internet? She said yes ...but we don't pay attention to complaints on the internet!
She said there are no workmanship problems or recalls on Fenders. I said ....there are workmanship or adhesive (Glue)problems related to the Fenders & Brackets. She said NO THERE IS NOT!!
Guess I'm out of luck!!
She was fairly polite ...But I'm still P.O. ed!!!!(Guess I'll try one of the methods posted by you Guys!!)
Northern Cat


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From:Stoney Creek, Ontario, Canada
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posted 09-16-2003 10:03 AM     Click Here to See the Profile for Northern Cat     send a private message to Northern Cat   Edit/Delete Message   Reply w/Quote   Search for more posts by Northern Cat
Peter from LMC uses this Norton Speed Grip to bond fiberglass to medal or composite components...give them a call...
they have different setting times He highly recommends it

Norton makes a produce Speed Grip...
http://www.nortonabrasives.com/

Don McCormack

------------------

CJ





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From:Rochester Hills, MI USA
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posted 09-16-2003 10:45 AM     Click Here to See the Profile for CJ     send a private message to CJ   Edit/Delete Message   Reply w/Quote   Search for more posts by CJ
Try calling back and talking to someone different or ask for a supervisor.
ETMIDZT


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From:Spring Lake, Mi. USA
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posted 09-16-2003 01:03 PM     Click Here to See the Profile for ETMIDZT     send a private message to ETMIDZT   Edit/Delete Message   Reply w/Quote   Search for more posts by ETMIDZT
Okay...I'll give it another try CJ!
tangled up in BLUE


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From:New Castle, Ind
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posted 09-16-2003 01:27 PM     Click Here to See the Profile for tangled up in BLUE     send a private message to tangled up in BLUE   Edit/Delete Message   Reply w/Quote   Search for more posts by tangled up in BLUE
NO FENDERS REPLACED UNDER WARRANTY.....Sounds like she is well trained in stall tactics....I have had 2 replaced...another Kat in town has had one replaced, I had one repaired under warranty....THATS 3 KATS IN MY TOWN ALONE, not counting all the other Kats, towns, and states out there....she is either misinformed or full of SH!T....a few years ago I ran into a similar problem with the side pods on a Viper....they tend to bubble like rust....long story, but they denied the claim 2 times.....then replaced them for another Viper owner....I went over to the dealership when I heard about this and demanded a new set of pods for the car...GOT 'EM !!!
fixumm


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From:Roselle ILL
Registered: Feb 2002
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posted 09-16-2003 01:31 PM     Click Here to See the Profile for fixumm     send a private message to fixumm   Edit/Delete Message   Reply w/Quote   Search for more posts by fixumm
ever think of pop rivets
ETMIDZT


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From:Spring Lake, Mi. USA
Registered: Jul 2000
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posted 09-16-2003 01:45 PM     Click Here to See the Profile for ETMIDZT     send a private message to ETMIDZT   Edit/Delete Message   Reply w/Quote   Search for more posts by ETMIDZT
Well the 1st phone call to DC(talked with Leshawn) this morning went lousy!
My 2nd phone call to DC a few min. ago(talked with Matt) went ok .....but he was not familiar with Prowler Problems!(so he claimed)
I told him of my delimma & he said he'd look into it!
I told him...I'm not alone out here with this problem & there is a workmanship problem with the chincy brackets being Glued on this beautiful car!!
Also told him others have had their fenders replaced at NO CHARGE!
I then got a call back from DC computer asking me two questions. Was I satisfied with the service & response to my phone call. I answered NO to both....by pushing 1 for no & 2 for yes!
Makes you almost feel Human!
Northern Cat


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From:Stoney Creek, Ontario, Canada
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posted 09-16-2003 02:34 PM     Click Here to See the Profile for Northern Cat     send a private message to Northern Cat   Edit/Delete Message   Reply w/Quote   Search for more posts by Northern Cat
WARRANTY should not depend on who you talk to..
I'm told that DC monitors this site....If that is true
They need to get their act together...
I have BMW's and Jaguars.. no problems with warranty work there. Just because DC doesn't make Prowlers anymore...

So DC, if your lurking out there...HELP the guy out..
or maybe no one is out there...LMO

Don..

------------------

ETMIDZT


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From:Spring Lake, Mi. USA
Registered: Jul 2000
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posted 09-18-2003 09:06 AM     Click Here to See the Profile for ETMIDZT     send a private message to ETMIDZT   Edit/Delete Message   Reply w/Quote   Search for more posts by ETMIDZT
I'm Really disapointed with DC! The two people I talked with said they'd be contacting me & my local dealership! NO response as of today! I called my dealership & asked the manager if DC had called them. He said NO!
What's the deal DC???? Are you looking in today??
I WANT SOME ANSWERS! HELLO DC!!
dbudner

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From:Dallas, Ga. USA
Registered: Sep 2002
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posted 09-18-2003 10:04 AM     Click Here to See the Profile for dbudner     send a private message to dbudner   Edit/Delete Message   Reply w/Quote   Search for more posts by dbudner
I put mine back on using UPO 901 strong hold adhesive. This stuff is strong.....
purplecat

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From:Texas Hill Country
Registered: Dec 2001
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posted 09-18-2003 11:06 AM     Click Here to See the Profile for purplecat     send a private message to purplecat   Edit/Delete Message   Reply w/Quote   Search for more posts by purplecat
I hate to say this...but I am not surprised by the lack of response.

I too have had warranty work refused on my '99 by the DC area reps. The problem had originally been fixed under a TSB, however, the problem did not stay "fixed" with their solution. Upon returning to ask them to repair it correctly this time I was told "No."

Actually, I have never heard from the DC reps, even though I called the 800 number and asked for the rep to physically see the problem...just no returned call from the dealer about the problem.

Northern Cat


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From:Stoney Creek, Ontario, Canada
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posted 09-18-2003 12:12 PM     Click Here to See the Profile for Northern Cat     send a private message to Northern Cat   Edit/Delete Message   Reply w/Quote   Search for more posts by Northern Cat
I emailed DC with the URL for the post...Lets see if they answer there emails...

*****AUTOMATED RESPONSE - DO NOT REPLY TO THIS ADDRESS *****


Thank you for your email inquiry. Your question has been sent to the
DaimlerChrysler Customer Assistance Center in order to provide the best
answer for your Chrysler, Dodge, or Jeep question. Every effort will be
made to respond to your email within 3 business days.


While waiting for our response, feel free to visit our brand web sites
at http://www.chrysler.com, http://www.dodge.com or http://www.jeep.com.
These sites may provide the information you have requested.


NOTE: This is an automatically generated response. Our system is NOT
able to accept email at this address. Please do not use the 'Reply'
function of your email.


If this matter is urgent, please call us at 800.992.1997 (8:00 a.m. to
5:00 p.m., Monday thru Friday).


For ALL future communications (related to this email), please refer to
the following information:


REFERENCE NUMBER: 11666927


and one from DC Canada...too bad it's only a computer

Dear Don:


Thank you for your email to the DaimlerChrysler Motors Corporation
Customer Assistance Center. You need to contact the Canada Customer
Relations. They can be reached at:


DaimlerChrysler Canada Inc.
Customer Relations
P. O. Box 1621
Windsor, Ontario, Canada N9A 4H6


1-800-465-2001


We believe our referral action will provide the best opportunity for
review.


Should you wish to contact their office in the future, you may wish to
use the assistance form on the DaimlerChrysler Canada web site. The
link is as follows:

http://www.daimlerchrysler.ca/chrysler/en/help.html


Thank you again for your email.


NOTE: Please do not use the 'Reply' function of your email system. If
you have a need to respond to this message, please visit us at our reply
form (link provided below). Our system is NOT able to accept any emails
at this address.


For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 11666927
REPLY LINK: http://www.chrysler.com/wccsapp/wccs/brand_forms/us/reply.jsp?trk_ID=KMM447337C0KM&

Sincerely,


Kevin
Senior Staff Representative
DaimlerChrysler Customer Assistance Center

Original Message Follows:
------------------------
Form Selected:
--------------
Category: US Customer Service
Brief Description:
------------------
WARRANTY should not depend on who you talk to..
Comments:
---------
I'm a Prowler owner,please read this site and act on it
your name and
company need to do better
with there
warranty


http://www.prowleronline.com/ubb/Forum1/HTML/009598.html


Sender Information:
-------------------
Title: Mr.
First Name: Don
Middle Initial: W
Last Name: Mcormack


------------------

This message has been edited by Northern Cat on 09-18-2003 at 12:19 PM


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