posted 05-26-2001 09:18 AM                  

quote:

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It means that I have little trust or faith in anything that a C/P/D/J dealership or a DC employee has to say.

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Does that mean that my husband (employee of DC corporate)and I are spending all this time trying to provide accurate and helpful information, answers to everyone's questions, brochures, etc. etc. for naught!? If so, then I guess we should be spending our time on something else! Are we not ambassadors of DC who are trying to make a difference for the consumer at least in a small way? We also rely on other people at DC for assistance with the Prowler issues, if it is something we don't know. I thought we were helping to provide information that the Prowler owners probably would have a much more difficult time obtaining, if at all.

I don't believe that it is fair to make such a generalization. Nor is it fair to think that everyone at DC isn't making an effort to "correct the situation" or that all dealerships are "liars and thieves". There are just as many good (if not more) dealerships as there are bad. That also holds true for other automakers, also.

You can call the Chrysler Customer Advocate Center any time with complaints or questions. They should be able to give you the numbers for your local Zone office. Their number is 800.992.1997. Oops......am I helping again......gotta watch myself!!

posted 05-26-2001 09:42 AM                  

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Lance Delk
L.delk@quinnoftulsa.com
L.delk@mailcity.com
800 722 7686

posted 05-26-2001 12:08 PM                  

Lance almost left this board because he was "blasted." He was only trying to be helpful and honest. Selling vehicles is his profession. He is good at it and works hard at giving straight answers. Often, people don't want or can't handle the truth. This is especially true when it comes to servicing the vehicle. "We never did a thing....it just quit shifting" (after the fifth 5,000 rpm neutral drop.)

I've been in the car business all of my life. First in retail at dealerships and later with the manufacturer. I work hard at satisfying owners. Bottom line is that everyone thinks they know better than the manufacturer on how to build a car and run their dealership network, etc. "Don't you know it would be better if you did it this way." Well, cars are compromises. They have to perform under a multitude of conditions, for an extended period of time and meet numerous mandated regulations.

Everyone on this board should be happy with Prowler. It isn't perfect, no mechanical device is, but it sure is a hell of a lot of fun and is responsible for bringing a great group of like-thinking people together. What other manufacturer has brought this much fun to market for the under retail $50K that the average person could aspire to own?

If and when you have an issue, talk to the sevice department and give them an opportunity to resolve it. If that doesn't work, talk to the owner of the dealership. Then contact the Customer Call Center and get DC involved. The numbers are in your owner's manual. Have a little patience and give them a chance. All else fails, the consumer has more protection today then ever before. Use it - it's your right. Use this board to gather valuable information and insight to arm yourself and to meet other owners and have fun. That's what the board is for. But the board can't fix or replace your car. We can only guide you to the proper channels to help you try to resolve any issues.

Todd has been having a very bad issue with one of his cars. He knows what his options are and is working through them. Ultimately, he will have his issue resolved, but I don't think that this has stopped him from enjoying his cars and the board.

posted 05-27-2001 06:24 AM                  

I have, and will continue to use this forum for getting and providing information about the "Prowler experience." This is NO different than anyone else. I made a comment, all be it a generalization; but I made it brief, without going into a windy dissertation. In that comment I believe I clearly stated that I love the Prowler. At NO time did I singled out an individual or this website as the representatives of improper customer service by the DC organization. I simply responded to another persons comment, as you have done to mine, and then asked for guidance.

Thank you CJ for the phone number. I will make the call, but do you really think that someone will respond to a list of issues that stretch back about 6 years, all of which are about 5-Star dealerships in multiple states. I've written the letters and have asked the questions - and not once have I been introduced to the factory representative that can, or is willing to, resolve the issues.

In the future, I will do my best not to post any negative comments about the DC organization. I guess that we can call this attitude "suppression!"

posted 05-27-2001 08:36 AM                    

Bob and CJ you guys know I love ya both and respect you ... but if this guy has a BAD experience, it is human nature to blaim "all" associated with the product (until you take it for a drive and get that big smile on your face again). Please do not take postings personal -- your participation is value enough, but your direct insight into the DC system is invaluable to us all here. NEVER stop ... PLEASE!!

Forum - a place to speak openly and express one's opinions.

And this from the shy reserved me, scary, huh? Hope everyone as a great Memoria Day weekend and that the weather is better where you are then it is her ... "rain drops keep fallin in my head ...."

posted 05-27-2001 09:30 AM                  

Fine, let us go forward. We are all friends here.

posted 05-27-2001 10:55 AM                  

I apologize if it appeared that we were taking this personally. We were just trying to make everyone understand that DC's control over the privately-owned dealerships is tentative at best. Yes, these dealerships are viewed as representatives of DC as a result of selling and servicing their products. If you believe that DC doesn't care about the problems dealerships subject their customers to, you are wrong. It is an impossible task to establish mandates for the dealers and force them to follow them. Unfortunate, yes, but there are a lot of good dealers out there, also. Generalizations hurt everyone. If anyone has an issue with a dealer, that dealer should be held responsible, not DC. In addition to contacting DC to resolve the issues, there are many ways to let the dealer know you will not accept their behavior. File a complaint with the BBB, write letters to your local newspapers, complain to the Chamber of Commerce to which he belongs, and tell all your friends and neighbors about the poor treatment you received by this dealer.

In no way were we attempting to suppress your opinions. We are only suggesting that you go directly to the source of the problem. Members of the board can help you get to the heart of matter by pointing you in the right direction.

The issues that you have experienced are distressing and inexcusable at the least. As a consumer, you have a right to fair and timely treatment. The issue with the joyride with camcorders resulting in damage to your vehicle could have been resolved legally if the dealer principal didn't accept responsibility and remedy your issue.

These vehicles aren't perfect and many dealers including five-star dealers leave a lot to be desired. If you experience a problem, challenge the Service Manager. If that doesn't work, contact the owner of the dealership. If you are still not satisfied, contact your local Zone office listed in the Owner's Manual, or the 800 number for Customer Care. At that point, every effort will be made by DC to correct the issue. Not all issues are quickly resolved. We are aware of owner problems in Texas and CA that we are working to have satisfactorily resolved. The problems have been around for too long, but the owners are trying to be patient. In one case, the owner was forced to seek legal recourse under his state "lemon law", which is his right and yours, also.

I am glad that you participate on this board and happy that you love your Prowler in spite of the problems you have had. You are certainly entitled to your opinions and comments and the right to state them. Please keep in mind, though, that Bob and I participate on this board and with this group because I love my Prowler too, and because we hope that we can make a difference in helping to make the Prowler ownership experience a better one. We need everyone's help to do that, though!

If there is anything that we can do personally to help you or any other questions we can answer, please feel free to contact me at any time at Only1CJay@home.com and we will do the best we can to help!

posted 05-27-2001 11:55 AM                  

Unless you have a independent build you a car that is to your specs, IT IS JUST A CAR, but who else has built a car as cool as ours that you can go and buy for reasonable amount. Boyd Coddington gets $150,000 plus for his cars, BUILT JUST AS YOU WANT IT. Can you afford that and who is going to repair it if you have a problem in NJ?

I for the most part and happy with what I have had done at the dealer. But with my van is another story but I do not return to that dealer anymore. I have 118,000 miles on my van and still like it and it has been a very good vehicle. The Cat has 13,000 miles and love it too. I do not put my expectations too high before I go in, as was stated it is a mechanical vehicle and none, I repeat, NONE are perfect and neither are we.

posted 05-27-2001 05:45 PM                  

No one is bashing.....just stating different opinions..we are moving on!

posted 05-27-2001 06:56 PM                  

Different taste of things, is what makes the world turn. I want a gold Prowler,,,,,,,,,,,,,,,,,,,,,,,,,
OMG Larry, don't go there and start another issue!!!

ALL friends? I thought so!

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Larry Salzman
Call 911 - there is a Prowler in my garage....

posted 05-28-2001 12:16 AM                  

Sorry it got off topic.......but clicky? What's that?

posted 05-28-2001 09:16 AM                  

for others that have change to the 2000 bezel, Does the auto stick seem stiffer to shift or less responsive? or is it Just me?

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Larry & Sue Mayes

posted 05-28-2001 09:54 AM                  

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TGF Spoiler, Head Rest, Hardtop,Front Grill, Doorpanels
Real Rod Exhaust & Mopar Exhaust
2000 Black Bumpers & Chrome Shimmers
Carlini Trans Cover, Brake Lines, Bumper Cover Kit
Chromed Front & Rear of Kat & Front End Protectors
Chrome 2000 Shifter, Purple Neon underneath
Dunlop SP 9000's & 6 cool CD's in the changer