posted 01-07-2002 12:33 AM                  

quote:

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Not only did it take Norb (dildo) one YEAR to deliver it to me, when it WAS ready (by then I didnt even want it), they just charged my credit card and the top showed up.
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Really classy Ben! If I was Norb or TGF I would tell you to take a hike. A very long one.

You ordered it, they shipped it and only charged your card when the top was shipped. Seems to be no problem here.
I'm sure that you either called them or they called you about the delay in shipping. If not, why not?

Calling someone names, especially online or in public is really STUPID and is a very poor way to get good customer service. Even if the service has been bad, the worst possible thing to do is start calling names or degrading the manufacturers product. if you want good service maybe you should act like you deserve it.

I resent the name calling.
Good or bad service this is way out of line and out of place on this site.

posted 01-07-2002 01:02 AM                  

I feel it only fair to also say that many people have purchased these tops and are either being silent or are completely happy with their purchase. Four or five vocal people can make a product look very bad and do much damage to a vendor even if many many people have been satisfied with the product and service.

posted 01-07-2002 10:28 AM                  

First thing to Ben,
Yes, I admit we did have issues with getting the next generation hardtop redesigned and delivered. It took us 10 months to work on it. Second, If your top was damaged, I never heard from you about it or I would have replaced it or refunded you your money. The reason why I billed your credit card was you had placed an order for one and never cancelled that order. I did have other customers cancel because of this delay. I haven't heard from you since the top was delivered! If you have issues, call me instead of me reading about them here first. You must like the hardtop or I'm sure I would have heard from you within the last 6 months.

We know that the first generation hardtops have some design issues with the door window seals. Gluing them in was not the ideal design. I have tried to correct every problem that has been known to me. I did not know that any of these current issues were happening with you all. Please call me directly at (800) 518-4364 and we can come to some sort of solution. We haven't designed a retro seal kit for the first generation top to help with issues yet. But I'm sure I can talk with my engineers to check it out.

The second generation hardtop has the factory seal retainers, which are adjustable, in the door window seal area. The window seals themselves are manufactured by the OEM seal company that produces the 3-piece seal for the convertible top. We just have them produce it for us in one piece. These seal retainers are screwed in place and then the seals are pressed in by hand. If these are not fitting correctly, THEY CAN BE ADJUSTED! The only seal we do not use off the convertible top is the seal that rides on the underside of the hardtop along the deck lid. The factory seal is not beefy enough for the 38 pound weight of our hardtop. We have chosen a D-shape seal from Trim-Lok that may settle over time and the rear pins of the hardtop may loosen up. Again, THESE CAN BE ADJUSTED!

There is not a part on this second generation hardtop that cannot be adjusted. These Prowlers have a build tolerance greater than you average production based vehicle. I have every hardtop fit to our Prowler, not some jig sitting on a bench in the shop, but an actual Prowler before they are packaged and sent to you. As the installation instructions included with every hardtop suggest, "THERE MAY BE SOME ADJUSTMENTS REQUIRED TO INSURE A PROPER FIT". These Prowlers are also a convertible based vehicle with a lot of body flex. When installing our hardtop, please do not think that this will cure this body flex. Because of this body flex, at some point the hardtop may need to be readjusted for a tight fit.

I can't stress enough that if any customer of mine that has issues with any of our products, PLEASE CALL ME! I cannot help you if you do not make me aware of them. Current production is on schedule for anyone concerned with your orders. I have sold over 75 of the second generation hardtops in the last 6 months since it's debut.

I am here to help!

posted 01-07-2002 02:07 PM                  

All hardtops are 2nd generation and have been since May of 2001. I have not had a 1st generation hardtop available for over a year now!

posted 01-07-2002 03:03 PM                  

1. Ben - shame on you!!
2. While we are relatively new to this site, Norb has always responded to our phone calls promptly and profesionally. And answered our ridicuous questions.
3. I believe this thread was intended to get information and people were answering honestly with no intention of 'slamming' anyone or the product, See No. 1

Now that I have said my peace...can we get back to the topic at hand.
Thank you
Dawn

posted 01-07-2002 04:41 PM                  

If I don't have your color in stock, I will have to paint one up and that lead time is approx. 3 weeks. I have 2 black, 1 red, and 1 silver in stock. I also have 9 orders for hardtops currently that will be completed and shipped by 1/18/02.

For furthur info on hardtops or any other of my products, please click on to my email address at the bottom of my posts so I can get back with you directly. I would prefer, as I am sure Mike Krehel would prefer, not to tie up this forum for these type of questions. It's not that I don't want to answer any questions, I can give you better personal service that way. We also have a toll free number, 800 518-4364 that is directly to my desk. Please leave a message if I don't promptly pick up. I will return your call!

As Bartle & James use to say, "Thank you for your support".

posted 01-07-2002 07:14 PM                  

Anyway, first I think that a clear protector is a must not only for the hard top, but soft top too. I have a guy that can cut them custom for me. I will see him this spring. If I can get him to cut several, I will post them for sale. JD knows him too, Zoel.

My black tie & Mull's trunk lid looked bad after a month. This is a must, like flaps.

Sassy

posted 01-07-2002 09:53 PM                  

Chris