posted 01-21-2011 06:24 PM                  

It appears we have a lot of people WHO DO NOT READ THE INFORMATION ON THE SITE and order one day and expect the order to be processed and delivered within the next week or two. If they don't receive the order they start a Pay-Pal Dispute without contacting us.

The site clearly states that the majority of the items are made to order and take from 4-6 weeks and your credit card is charged at the time of the order.

Items that begin with "JN" are ordered every 2-3 months unless the minimum of 12 items is achieved.

We have lost many vendors over the years because of lack of volume and have had to consolidate to the vendors who support our low volume.

Is it time to put this store to sleep?

Let me hear your feedback!

posted 01-21-2011 08:48 PM                  

Please let me know if something is unclear.

posted 01-22-2011 04:40 AM                  

Because of this we do not know when the other vendors will build and ship the orders we send them which is why we charge at time of order.

Phil

posted 01-23-2011 09:45 PM                  

quote:

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Originally posted by RPL:
Here's the real question; has anyone ordered anything for the site store and not received it? Isn't this a question about not understanding the timing?

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posted 01-26-2011 10:17 PM                  

We've had owners order items, expecting them in a few days and when that doesn't happen, they are contacting PayPal and reversing their payments. In the meantime, the order is being processed and we are left with paying the vendor for it.

We used to have two vendors that we worked with. Phil's in CA and mine in MI. Unfortunately, the vendor in MI was no longer being retained by Chrysler and so they chose to drop us as a customer because we are small with smaller orders. At that time, Phil's vendor was able to take over the items. This vendor is no different. Since we aren't ordering huge quantities of items, they require a minimum order of any combination of items. This keeps the cost down. We do not have the ability to order and stock inventory.

We appreciate your patronage of the store and hope that you will continue ordering. ALL profit from these orders goes towards the funding of the website. If you have any questions regarding the store, please contact Phil or me through pms or from the home page!!

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CJ - The One and Only
1999 Black - PPROWLR
2002 Deep Candy Red - CJPROWLN
2002 Black California Kid Prowler - CAL KID

The Prowler makes you smile. Why? Because it's focused. It has a plot, a reason for being, a passion. It evokes the hot rod. It evokes the American Dream. This car is the human psyche.

posted 01-28-2011 03:05 PM                  

I wouldn't hesitate to order anything from you because I know I will get it. Unfortunately, most people are in hurry-up mode and expect everything to be instantaneous these days. Companies that do special orders, limited runs and small quantity production are getting harder to find and always take longer.

Considering the limited availability of any accessories for our beloved Prowlers and their owners, it would be real unfortunate to loose the Prowler Store.

I have ordered from you in the past, have NEVER been dissatisfied and will look forward (hopefully) to being able to order again when the need arises.