posted 09-11-2006 03:08 PM                  

What I would do if it has low miles since being replaced is to ask to speak with the regional service rep from Chrysler. This is a safety issue and should not be taken lightly by any dealer. If anyone were injured due to the failure of this part it could mean big bucks for DC.

Again I am assuming low mileage on the balljoint. Find out when the recall was done and the mileage at the time.

posted 09-11-2006 05:33 PM                    

quote:

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Originally posted by brianwlong:
If you PM me the last 8 of the vin and the miles I can run a service history report from the DC database.

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posted 09-11-2006 05:52 PM                  

http://www.chrysler.com/webselfservice/chrysler/index.jsp?screenName =recall&country=us&emailUrl=goToEmailF

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posted 09-11-2006 06:38 PM                  

All good info, especially the link from Norm. Check your VIN to see if it has been already done in the system. Then click on the link above, as it lists the contact numbers for Chrysler Customer Service. Don't waste time with the dealer. In the event of any recall issue, a manufacturer HAS to take care of the problem, no matter how many times they break. This is assuming there is no reason the joint broke from abuse or some damage caused by hitting a curb, or a pot hole, or some other form of damage which is clearly visible. You didn't say exactly how it broke, so I am just assuming while you were driving along, without any known reason.

I am certain if you call customer service and tell them this is recall related, they will get an Area Dealer Rep on it ASAP. If they don't, tell them the next call you are placing will be to the NHTSA Hotline to report the failure AFTER the car was repaired under the recall. Here is the link for more info:

http://www-odi.nhtsa.dot.gov/ivoq/

posted 09-18-2006 12:34 PM                  

Call Kirk immediately at 909-390-9898 at the dealership or on his cell phone at 909-208-1782

Let this be a warning to all SoCal owners. A good dealer will assist you, not fight you.
Ontario Chrysler sevices most of the Prowlers in SoCal.

posted 09-18-2006 12:43 PM                  

quote:

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Originally posted by Larry Lord:
I just got off the phone with Kirk Irvine the Service Manager at Ontario Chrysler. There should be no problem with covering all damages under the recall.

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posted 09-18-2006 02:06 PM                  

This is the first Prowler replaced ball joint break that I have direct knowledge of.

The other car that I thought was a broken recall ball joint was indeed on original that had not been replaced yet. That car is now at Ontario awaiting parts to complete over $4000.00 worth of repairs.

posted 09-18-2006 02:13 PM                  

quote:

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Originally posted by prowlrman:
http://www-5.chrysler.com/webselfservice/chrysle r/index.jsp?screenName=customer&country=us&emailUrl=goToEmailForm%28%27R%27%29

All good info, especially the link from Norm. Check your VIN to see if it has been already done in the system. Then click on the link above, as it lists the contact numbers for Chrysler Customer Service. Don't waste time with the dealer. In the event of any recall issue, a manufacturer HAS to take care of the problem, no matter how many times they break. This is assuming there is no reason the joint broke from abuse or some damage caused by hitting a curb, or a pot hole, or some other form of damage which is clearly visible. You didn't say exactly how it broke, so I am just assuming while you were driving along, without any known reason.

I am certain if you call customer service and tell them this is recall related, they will get an Area Dealer Rep on it ASAP. If they don't, tell them the next call you are placing will be to the NHTSA Hotline to report the failure AFTER the car was repaired under the recall. Here is the link for more info:

http://www-odi.nhtsa.dot.gov/ivoq/

No manufacturer wants to receive an inquiry from the NHTSA about a vehicle issue, especially if it is safety related, and already an official recall on their records. JMO

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If I still owned my car I would be able to tell you who to contact at nhtsa. I was one of the first 3 who had a failure. NHTSA contacted me directly after reading my post and viewing the pictures of my car. I have since sold my car and I gave my entire file to the new owner. I would contact them and ask who was in charge of the Prowler recall.

Don

posted 09-19-2006 04:30 PM                  

quote:

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Originally posted by 1234go:
this really sucks... if anyone has any info on someone i can talk to please adives.

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And people wonder why I'm sometimes grumpy.
Courtesy and manners always help to get cooperation.

1234go,
A simple "Thank You" would have been nice.

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Larry (Cruise Control) Lord
Larry@FMBbox.com
Products for your Prowler and Trailer:
Wonder Bar Stabilizer Bars - Upright Trailer Storage Stands - Deck Lid Hinge Protectors - Trailer Latch Reinforcement Kits - Keyed Alike Chrome Coupler Locksets - Chrome Receiver Locks - Chrome Coupler Locks
FMB Prowler Products.

posted 09-19-2006 04:41 PM                  

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