posted 09-06-2006 10:08 AM                  

Out of curiosity to see where they would put the market value at, I had them write up an offer on my 2001 Prowler this past labor day weekend. This was on a Mulholland edition prowler, totally stock except for aftermarket alarm, with 6k miles and totally garage queen immaculate in condition. They offered me $27,000. (Incidentally, they rated the vehicle condition as 'good/consistent with age'. This, for a one-owner vehicle which has been garaged since the day it rolled off the dealer's lot, has never been in the rain, and is washed/waxed with tender loving care regularly... I wonder what it would take to get them to rate a vehicle as 'above average' condition??!?!?)

posted 09-06-2006 05:05 PM                  

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Originally posted by 1buddyc:
...I have looked on the Carmax Website and there isnt ANY area to send an email or message to Anyone in Corporate or Local.

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And then I'd start with their VP of HR:

"Issue Resolution Office (800) 626-2053 (where the call is directed to the Vice President, Human Resources)."

-GRROWL

posted 09-06-2006 05:55 PM                  

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Originally posted by 1buddyc:
Thanks Grrowl for the info. I will continue to try to contact someone in authority who will hear me out..I dont believe the Code Of Conduct specifically applies to my incident, as my concern is basically a common sense issue. But at least I have a place to start now...Thanks again, Buddy.

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posted 09-07-2006 03:22 AM                  

45 days later, that clip broke. Called customer service, they said the phone was no longer under warranty. I argued that the part is poorly designed and should be recalled AND replaced. THEY BLEW ME OFF. BASICALLY OR SHALL I SAY ACCIDENTLY HUNG UP ON ME. I SAID F*&K IT. I got their corporate phone number. Pretended to be an interested stock buyer and got the presidents name and hung up the phone.

Next call, I called the PRESIDENT OF VTECH. I got his administrative assistant, her and I talked and she said you can't talk to him about this, I replied bull, I'm a customer and I want to talk to the one person who make a decision (NOTHING LIKE GOING TO THE TOP) Let me talk to him. She placed me on hold, came back a second later "Mr. Dacus, I have talked to customer service and your part is being SHIPPED OUT today."

posted 09-07-2006 10:44 AM                    

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Originally posted by brianwlong:
Carmax is terrible....what can you expect from a company who has a manual on how to sell cars and offers a no haggle insane price. They've got the market with the no haggle thing though....never could understand it. If people would just do a little homework they would find deals for thousands less than them anytime. It's the kind of place that has to go through 12 layers of management to change the color on an ad. Lazy man's way of feeling he got a good deal if you ask me. You don't have to haggle for 6 hours at a dealer to get a good deal....all you got to do is go online.

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Versus dealers that don't know what they are selling and play bait and switch games up to and including financing? Or running out to your car before you get a chance to even open the door to see what you want to buy? (FYI-best way to make them leave you alone is tell them you are there to pick up a car in the service department. You'd think yout told them you had AIDs or something by how quickly they vanish...)
I'm not defending CarMax but, "regular" dealerships are not exactly a cakewalk either.
The one thing I can say about CarMax is they give ALOT more for trades then regular dealerships and you don't have to buy anything to get that money.

posted 09-07-2006 09:37 PM                  

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...and you dont have to buy anything to get that money.

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