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| Author | Topic: DC Service Blues |
Y2K Rod Prowler Junkie From:Warrenton, VA, USA |
posted 01-23-2001 05:24 PM
    
CJ, any comment? I have a new 300M (okay it's not a Prowler, but it's still a DC product) with 5,000 miles on it and it's in for the 4th time to correct a vibration. They balanced the tires the first 3 times. This time the district service manager said they had to be balanced with a machine that simulates contact with the road. BTW, my 5 star dealer doesn't have one of these $10K machines and had to sub the job to the local Toyota dealer (another day in the shop). Results: 2 tires can't be balanced (this should have been no surprise). Now they say they have to wait (up to 2 additional days) for DC to tell them what to do--replace 2 tires, 4 tires or change brands. It can then take another 2 days to get the tires. No wonder DC is having finacial tuff times! Empower the dealership to do the right thing. This would save money and reduce consumer frustration. The good thing is they are fixing the problem. The bad thing is that I've had to take time to get the car to the dealer 4 times (so far) and will have been without the car for nearly 2. Just doesn't seem right, Gil |
CJ                    POA Lifetime Site Supporter Prowler Junkie Personal ScrapBook From:Rochester Hills, MI USA |
posted 01-23-2001 10:54 PM
After the second time, I guess I would have asked why they couldn't balance them and how were they going to resolve the problem. At that point, they should have used the alternative balancing solution. Did they offer you a courtesy car.....rental car, anything? Who were they waiting on for an answer to resolve the problem? I'm not so sure that the dealer wasn't able to hurry up this process. Sometimes, unfortunately, the dealers tend to use stall tactics. I am not just speaking of DC dealers, but it seems like these days, regardless of brand, dealers are just not consumer-driven. I worked at a dealership some years ago, and I will tell you it was a real eye-opener. It has come to the point that the consumer has to be ready to stand up for themselves and be insistent and pro-active in getting the service they deserve. Granted, the consumer should not have to do this, but it's better than being given the run-around. If you are not satisfied with the service dept. at your dealership, you do have a number of options. 1. Contact your salesperson for assistance |
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Y2K Rod Prowler Junkie From:Warrenton, VA, USA |
posted 01-24-2001 12:50 PM
CJ, thanks for the reply. They claim to have been handcuffed by DC. Today they told me that DC said to replace the Goodyears with Michlins. The good news, is they are actually going to fix it, or so it seems. Hopefully they'll get the tires tomorrow. They did offer a loaner car this time around. I worked at a Ford dealership years, no decades, ago and I know about those stalling tactics. Thanks again, ------------------ |
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CJ POA Lifetime Site Supporter Prowler Junkie Personal ScrapBook From:Rochester Hills, MI USA |
posted 01-24-2001 02:44 PM
Handcuffed by DC????? Yeah....... But I am glad for you that they are fixing it and that your problem will be resolved.....and soon! Having worked at a dealership yourself and understanding dealership tactics, give you an advantage over the average consumer on how to handle yourself in those situations! Unfortunately, the average consumer does not understand dealership practices and how to work the system! |
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