 Click here to return to the Prowler Online Board Main Page  Topic Closed
|
 ProwlerOnline, Plymouth/Chrysler Prowler Discussion Forum
 General Prowler Discussion
 "Total Customer Service" by Jay Harris
|
| Bottom of Page | next newest topic | next oldest topic |
| Author | Topic: "Total Customer Service" by Jay Harris |
|
Chuck Prowler Enthusiast From:Celebration, Fl |
posted 07-17-2002 10:21 PM
    
I know that is late, but I thought I would share this experience with everyone. Earlier this year in Mt Dora, Florida, Jay and I discussed some custom windshield and engine shimmers for the "BadKat", and we talked about many options. When I received them, I thought the windshield shimmers was not the last idea we decided on. I called Jay, and actually we were both not really sure. I asked Jay to redo the windshield shimmer, but I needed to take the measurements again. Although I got busy for a few weeks and didn't get to it, Jay emailed me a couple of times to remind me to send the measurements so he could fix it. I finally sent them and almost immediately received the new shimmers, which are fantastic. I was prepared to pay for the additional shimmer since we couldn't remember who last said what, but the invoice read "$0". Now, I own one service business in Georgia and run another one in Florida. And I am always critical of serivce businesses and always compare them to my own high standards of service. Jay's actions are a real example of what I teach my people..."Total Quality Service", always going above and beyond, providing that little unexpected extra. So thanks Jay for providing your quality products and first class service to all the Prowler owners everywhere. In a world where customers are now just considered "orders", it's a treat to see "real service" is still alive and well. ------------------
|
MeanGene         POA Site Supporter Prowler Junkie From:Burtonsville, MD |
posted 07-18-2002 07:50 AM
I sincerely doubt, you will find anyone who has dealt with Jay, can dispute that fact. First class - all the way. Jay, you're already what most people aspire to be! |
Blue Kat POA Site Supporter Prowler Junkie From:Tucker, GA USA |
posted 07-18-2002 12:45 PM
I agree totally. I recently had to return a Shimmer due to a mfg fault. I called Jay and told him of the problem, and I had a replacement the next day (even though I told him it was not necessary to nex day it). I just sent him a note with the return expressing how impressed I am with his Customer Service. When you deal with quality people, you get quality service and products! Thanks Jay! |
GenoTex POA Site Supporter Prowler Junkie Personal ScrapBook From:Oakfield, WI, USA |
posted 07-18-2002 06:52 PM
Can only add to those comments! With a defective SSS exhaust muffler, Jay was 'right on top' of making it right! Thanks again Jay! Nothing, but Nothing beats 'total satisfaction' ------------------ |
YELLER CAT POA Site Supporter Prowler Junkie From:FLORIDA, USA |
posted 07-18-2002 09:14 PM
WOW and THANK YOU and THANK YOU again!!! First... Nancy and I are having FUN, FUN, FUN totally driven by the entire Prowler Ownership Experience. Second... You meet the NICEST people when you own a Prowler. Third... EMPATHY. I am very GRATEFUL for your comments and our Prowler experiences, Jay |
spoons  POA Site Supporter Prowler Junkie Personal ScrapBook From:West Palm Beach, FL |
posted 07-18-2002 09:32 PM
Thats the Jay Harris I know! Wish more people gave customer service like Jay. ------------------ |
All times are CT (US) Top of Page Previous Page | Return to General Prowler Discussion next newest topic | next oldest topic |
  |
|
Contact Us | Prowler Online Homepage
All material contained herein, Copyright 2000 - 2012 ProwlerOnline.com
E-Innovations, LP
