posted 03-20-2002 09:29 AM         

I have a local dealer who has just received their 5 Star rating and I was under the assumption that all 5 Star dealers had a Prowler/Viper Tech. on staff.

I seem to remember some of you talking about this sometime ago, any thoughts or knowledge on this?

I am trying to work with the Dealer on this because we have 5-10 Prowler owners in the area and would like to find someone to work on our warranty issues.

The other day I took the Kat in so they could verify my OS Sensor problem that was found by my own Tech. Darren and the next thing you know 2 of them were about to take "HER" out for a test drive. RIGHT!!

Told them "out of the car" and do the check by revving the car to 2,000 rpm and checking the pre catalytic sensor on the computer.

Said it was not to bad and would not fix the problem. I noticed it more after I replaced my spark plugs. At about 2,800rpm or 130km/hr the Kat was making slight vibrations in the gas peddle and lacked a punch when I hit the gas.

posted 03-21-2002 08:38 AM         

When I bring my Lexus in I get a loaner car and they detail the car every time. Never had to wait for anything that was not expected.
The Tech. comes out if any thing unusual is found to explain it. When they change my summer tires etc. they bag the tires and put them in car, not once was a mark found.
Once they needed to keep it over nite and called at the end of the day to give me an update and time car would be ready in the am.
You know something they don't call themselves anything but Lexus Dealers and from what I hear from others everyone gets treated the same at all their dealers.
WOW what a concept.
I paid just as much for my Prowler and get twice as less treatment and satisfaction from the DEALERS.