Posts: 18511
From: Acworth,GA,USA
Registered: JUL 2000

posted 06-21-2005 01:27 PM         

---

I don't know if this is true or not. But I would no be a bit surprised if it is.

Is this possible?
>
> Be sure and cancel your credit cards before you die.
>
> This is so priceless, and so easy to see happening, customer service
> being what it is today. A lady died this past January, and Citibank
> billed her for February and March for their annual service charges
> her credit card, and then added late fees and interest on the monthly
> charge. The balance had been $0.00, now is somewhere around $60.00.
>
> A family member placed a call to Citibank:
>
> Family Member: "I am calling to tell you that she died in January."
>
> Citibank: "The account was never closed and the late fees and charges
> still apply."
>
> Family Member: "Maybe you should turn it over to collections."
>
> Citibank: "Since it is two months past due, it alrea dy has been."
>
> Family Member: So, what will they do when they find out she is dead?"
>
> Citibank: "Either report her account to the frauds division or report
> her to the credit bureau, maybe both!"
>
> Family Member: "Do you think God will be mad at her?"
>
> Citibank: "Excuse me?"
>
> Family Member: "Did you just get what I was telling you . . . the
> part
> about her being dead?"
>
> Citibank: "Sir, you'll have to speak to my supervisor."
>
> Supervisor gets on the phone:
>
> Family Member: "I'm calling to tell you she died in January."
>
> Citibank: "The account was never closed and the late fees and charges
> still apply."
>
> Family Member: "You mean you want to collect from her estate?"
>
> Citibank: (Stammer) "Are you her lawyer?"
>
> Family Member: "No, I'm her great nephew." (Lawyer info given)
>
> Citibank: "Could you fax us a certificate of death?"
>
> Family Member: "Sure." (fax number is given)
>
> After they get the fax:
>
> Citibank: "Our system just isn't setup for death. I don't know what
> more I can do to help."
>
> Family Member: "Well, if you figure it out, great! If not, you could
> just keep billing her. I don't think she will care."
>
> Citibank: "Well, the late fees and charges do still apply."
>
> Family Member: "Would you like her new billing address?"
>
> Citibank: "That might help."
>
> Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number
> 69."
>
> Citibank: "Sir, that's a cemetery!"
>
> Family Member: "What do you do with dead people on your planet?"
>

Posts: 207
From: Northglenn, CO
Registered: MAR 2005

Posts: 7907
From: Las Cruces, NM, USA
Registered: DEC 2001

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