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Topic: true tech support story

pumpkin
Prowler Junkie

Posts: 7907
From: Las Cruces, NM, USA
Registered: DEC 2001

posted 05-07-2005 12:15 PM

True story from a Novell NetWare Sysop:

Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty
period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me. If I seem a bit stumped, it's because I am. Did
you receive this as part of a promotional at a trade show? How did you get
this cup holder? Does it have any trademark on it?"
Caller: It came with my computer. I don't know anything about a promotion.
It just has '4X' on it."
At this point, the Tech Rep had to mute the caller because he couldn't
stand it. He was laughing too hard. The caller had been using the load
drawer of the CD-ROM drive as a cup holder and snapped it off the drive.

Another true tech support story:

Tech Support: "O.K. Bob, let's press the control and escape keys at
the same time. That brings up a task list in the middle of the screen. Now
type the letter "P" to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!

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