posted 07-04-2002 05:41 PM         

Is there a truly good honest service dept. out there for American cars????? I am waiting to find one.

posted 07-07-2002 04:25 PM         

I agree with you about North American Car Companies and their lack of respect for there customers and their products.

I have written several times on this site about the lack of GOOD service, I have also read several "many" others comments on the lack of GOOD service.

Others on this site took the opportunity to express to me about how not all dealers are bad and that DC has many bad and many good dealers.

Well perhaps we should share the name of the good ones and start a link to them so when we travel and have issues with our cars we can seek them out. Not only that those who live with 1000 miles of that one good dealer will have someone to go to..

We in the Toronto Canada area discuss this at great lengths trying to find a dealer we can trust and expect the kind of service ANY car owner is entitled to.

I said I would never buy North American again after my Lincoln and I hadn't till I got my prowler.

Once again never again will I buy North American .

Sorry if I offend any one but let's face it we North Americans don't get good service from most North American dealers.

Just scan our pages to see the issues.

posted 07-08-2002 08:02 PM         

I have owned three Cadillacs a 93, 95 & 99. I have had excellent customer service on all inclding a free Cadillac rental whenever I had any warranty work done (mostly in for recalls). My 95's transmission went out after warranty. A washer broke and the pieces clogged a fluid line. Cadillac still paid half. Only thing that disappoints me about the Caddie is the rapid depreciation. However I had an 89 Acura Legend that did the same thing depreciation wise. Oh yeah, I almost forgot the seat split on my 95 near the controls panel on the side of the drivers seat. Cadillac replaced the the whole seat.
Here is what I have encountered, the only thing that went wrong with my Acura in 6 years was the battery went dead in less than 24 months and the power antenna broke. So yes the car was very reliable. But to mantain the warranty I had to have the full scheduled maintenance performed. Minor service every 7,500 miles at around $250, major service every 15,000 at about $500. At 20,000 miles plus a year it averaged nearly $1,000 a year. Also, every time they tried to charge me $10 for wheel weights which they could not put on because I had BBS wheels. Who knows what else I was charged for that I did not get. One other example, a friend with a Honda dropped me off one night to pick up my car. She had a burned out headlight and asked Acura service how much to replace it. They quoted $25 installed. She went to Honda down the street and they charges her $10 installed. (Same bulb). On the Caddie to maintain warranty all I have to do is get the oil changed at the suggested intervals and that does not even have to be done by Cadillac.

So the operating expense (at least on high end foriegn cars) is much greater ( based on my experiences). No wonder the high end foriegn dealers have excellent service. They are making a killing in thier service departments. I would have rathered saving the $1,000 per year and stiil get the same service as I get now from Cadillac. This is why the Acura was the last foriegn car I have owned in the last ten years. JMO