posted 02-04-2004 09:00 PM                  

Took my new baby (Inca Gold 4K miles 2002) to "Eldorado Chrysler" in McKinney Texas last week for oil change. Wife and I were traveling to San Francisco for 5 days, and thought would be a good time to have serviced. I talked to Brad, a service tech, a couple of days before leaving to "interveiw" him. I felt confident they could do a good job, and was told the car would be kept inside the whole time.

BOY WAS I WRONG!!!

When we returned, I immed called the dealership to set up a pick up time. I was told I could come right over to get my baby. When I arrived, my Kitty was parked outside, and had MASSIVE contaniments (overspray ?) they said was tree sap !! I flipped ! I gave them 2 hours to detail the car to pristine condition. When I returned 2 hours later, most of the overspray or tree sap was removed, though not even close to when I dropped it off, and I saw two gouge marks or scratches on the drivers side headlight (painted area) that were not there before. The car had absolutely ZERO scratches when I dropped it off, as will be attested to in court by mutiple people.

After going off on the assistant manager, (the General manager will not call me back) they said they would take the headlight assmbly off and have it repainted, would have to keep the car for 3 days.

I told them they F*&^%$d the car up the last time it was with them and there was no way in Heck they would keep it any longer. I will have the damage appraised and they can pay the bill, or I'll see them in court.

Also, upon pick up, the car had 19 miles additional on the odometer than when I dropped it off. Where from? Tonight while doing the finishing detail on the car to get it back to pristine condition, I noticed the same "overspray or tree sap on the interior mirror. THE CAR WAS LEFT TO THEM WITH THE TOP UP!!! So how did this gunk get on the interior mirror with an additional 19 miles?? Sounds like a TOP-DOWN joyride to me...

After all this and 4 hours of "Clay Magic" she is once again the prettiest Kitty in Texas, but I should not have had to deal with this.

So, be very aware of the hands you place you prized kitty in, they may not be as careful and caring as you may want to think. I would whole heartedly suggest you steer clear of this particular dealership at a minimum.

posted 02-05-2004 03:26 PM                  

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Gary K

posted 02-05-2004 05:33 PM                  

Someone should take 3 of this stars away...

posted 02-05-2004 10:04 PM                  

quote:

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Originally posted by Northern Cat:
And I'll bet he has 5 stars....

Someone should take 3 of this stars away...

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You are absolutely right - they are five star and what upset me so much when I took my Prowler there was that they told me they had a knowledgeable Prowler tech and I found out later (after they skinned the nose driving it around and totally messed up everything it was in to have done) was that they just had two regular techs working on it and neither one could figure out how to fix the problems. Neal had to work on it for a couple of days to put everything back into alignment and fix all of the screw ups they did to my kat at Eldorado. Very sad. I have had to leave it several times overnight with Neal, but they put it on the hoist in Neal's bay and put it up in the air so no one can sit in it or touch it while it's there. If it's not in Neal's bay then it sits outside of Nick's office where he can see it all day long at Bankston. I've never worried when it was with Neal and Nick. They do a great job and treat it like it was their own and the only ones that drive it when needed - like when it's being delivered back to me are Neal and Nick or one of the supervisors. T

posted 02-06-2004 12:58 AM                  

Again, thanks alot, and I will post after the work is done in Frisco.

Regards,

Dr. Mike
"Dali"

posted 02-06-2004 06:23 PM                  

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