posted 07-05-2002 08:04 AM                  

Waiting for a new low tire pressure sensor, I purchased tires and ceramic pads and made an appointment with my local 5-star Chrysler dealership to install all. The week after the installation I was detailing the inside of the rims and actually scratched myself on something. Upon close inspection I had four large gouges on the inside back of the left front wheel. I immediately inspected the other three rims and each have atleast what appears to be snake bite marks in four spots on each rim.

I brought this to the attention of the service manager, and she knew exactly why and what caused the damage. Her response was;

this is nothing,
it is to be expected,
nothing I can do about it,
there is no way I am buying you four new rims,
it would be cheaper to get the rims rims rechromed,
I may be willing to assist you with the left front rim but I am not doing anything about the others.

I told her it wasn't expected by me and the car didn't come in with damage so why should I expect it to leave with damage? Also, she had the front rotors turned prior to installing the the new pads, now I get serface rust on the front rotors. I do not get anything on the rear (I didn't do anything to the rear), is this normal?

Anyone have any suggestions?

posted 07-05-2002 08:51 AM                  

The rust is common the rotors in the front are steel the rears are aluminum